Show the total price first. Or risk a junk-fee complaint.
Since May 2025, a federal rule requires lodging businesses to show the full price — resort, cleaning and other mandatory fees included — before anything else. California, Colorado and other states have their own rules. We test your booking flow like a guest, fix what’s wrong and keep checking every month.
- Real test bookings on desktop and mobile
- Screenshot evidence of every price guests see
- Website and booking-engine fixes done by us
- Monthly re-test as rates and fees change
The price guests see first must be the price they pay.
Most independent properties don’t mean to hide anything. A booking engine shows the nightly rate, a theme shows “from $129”, and the resort or cleaning fee appears at the last step. Under the new rules, that is exactly the problem.
Resort & amenity fees
Daily fees for Wi-Fi, pool, parking or “facilities” added after the room rate.
Cleaning & service fees
Vacation-rental cleaning, booking or service fees shown only at checkout.
Card & processing fees
Surcharges for paying by card when there is no other way to pay.
Ads & listings
Prices in Google listings, social posts, emails and ads that leave out mandatory fees.
A checklist won’t fix your website.
Law firms publish excellent checklists, and big chains have teams to apply them. A 12-room inn or a cabin owner with their own booking site usually has neither the time nor the web skills. We do the testing and the fixing.
Typical route
- Read a legal checklist and hope the site matches
- Nobody tests the actual booking flow
- Fees change each season and nobody re-checks
- No record of what guests were shown
Xuru Total Price Check
- Real test bookings, desktop and mobile
- We change the website and booking settings ourselves
- Monthly re-test with alerts
- Dated screenshot evidence you can keep on file
Does your site show the total price first?
Answer 11 quick questions. You’ll get a score and the gaps to close first — then, if you like, send it to us for a fixed quote.
0 of 11 answered
A self-check is a quick indicator, not legal advice. A real test booking shows exactly what guests see.
From drip pricing to all-in pricing.
A complete process, done remotely, with written reports in plain English.
Test
We book like a guest on desktop and mobile, for several dates and room types, up to the payment step.
Evidence
Every price shown is captured with a screenshot and compared with the final amount.
Fix
We update price displays, fee names and booking-engine settings — or tell your vendor exactly what to change.
Re-test
A second test booking confirms the fix, with before-and-after evidence.
Watch
Monthly test bookings and alerts when a new rate or fee breaks the rule.
Test once. Fix it. Keep it right.
Every package starts with a written, fixed quote. Groups and multi-property sites are quoted after the audit, with a fixed price agreed before we start.
Total Price Audit
Know exactly what guests see, in about 5 working days.
- Test bookings on desktop and mobile, up to the payment step
- Screenshot evidence of every price shown
- Fix list mapped to the FTC rule and your state’s rule
- Fixed quote for the fixes
Audit + Fix
For independent hotels, inns, B&Bs and vacation rentals.
- Everything in the audit
- We update price displays and fee wording on your site
- Booking-engine settings changed where the engine allows
- Ads, Google listing and email price check
- Re-test with before-and-after evidence
Price Watch
Stay compliant as rates, fees and seasons change.
- Monthly test booking on desktop and mobile
- Alert within 2 working days if a total breaks the rule
- Dated evidence log you can keep on file
- Check after every rate or fee change you tell us about
Xuru is a technology partner, not a law firm, and nothing on this page is legal advice. Rules differ by state and may change; for legal questions, please speak to your own attorney. If your property uses a third-party booking engine, we can change only the settings that engine allows. No provider can guarantee that a business will never receive a complaint.
Make your price the real price.
Send us your booking website. We reply within one working day with next steps and a fixed price.
- Independent hotels, motels, inns, B&Bs and vacation rentals
- All US states — California and Colorado rules included
- Works with most booking engines and WordPress sites
Thank you, .
Your request has reached our team. We’ll test your booking flow and reply within one working day with next steps and a fixed quote. For anything urgent, message us on WhatsApp.
Does the rule apply to small properties?
The FTC rule covers businesses that offer short-term lodging, including hotels, motels, inns and vacation rentals. It has no small-business exemption. State rules such as California’s and Colorado’s also apply to small businesses.
Can I still charge resort or cleaning fees?
Yes. The rules don’t ban fees; they require mandatory fees to be included in the total price you show upfront, and the total to be more prominent than other prices.
What about taxes?
Under the FTC rule, government taxes and charges can be shown separately, but they must be disclosed before the guest is asked to pay. Some state rules differ, so we check against your state.
We use a booking engine we don’t control. Can you still help?
Usually, yes. Many booking engines now have a “total price” display setting. We change what the engine allows, fix your own website pages, and give you a short written request for your vendor for anything else.
What happens if we don’t comply?
The FTC can seek orders to change practices, refunds for customers and civil penalties. Under Colorado’s law, guests can also bring claims after a 14-day notice. We can’t predict enforcement, but fixing prices is usually quick and inexpensive.
Is this legal advice?
No. We are a technology partner. We test what guests see and fix your website and settings. For legal questions, please speak to your own attorney.
You are based in India — how does this work?
Everything is remote: test bookings, screenshots, fixes and reports. You pay in US dollars and get written reports in plain English, with calls by appointment.
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