AI took the order at Chicago. Value kept the guest.
The industry's biggest show focused on practical tools: AI that answers the phone, kitchens that predict demand and systems that finally talk to each other.
By the Xuru Technologies team · 19 May 2026
Key takeaways
- The 2026 show (16–19 May, Chicago) featured more than 2,200 exhibitors and 650+ debuts.
- AI voice ordering, predictive inventory and labour optimisation were central themes.
- Nearly 90% of operators expect food and labour costs to keep rising; 80% of consumers say value is their top priority.
Restaurants are squeezed from both sides: costs up, guests price-sensitive. This year's technology was judged on one question: does it save money or win visits?
What happened
Restaurant Technology News outlined the themes, from AI drive-thrus to loyalty linked with first-party data. The show's own blog discussed what AI really means for foodservice.
What it means for operators
- Phones are automatable. AI voice can take orders and bookings during rushes.
- Data must connect. Ordering, POS and loyalty work best as one system.
- Own the guest data. First-party data powers loyalty without app fees.
Where to start
| Tool | Win |
|---|---|
| Direct online ordering | No commission, guest data captured. |
| AI phone and chat answers | No missed orders at peak times. |
| Simple loyalty via email or SMS | Repeat visits at low cost. |
| Connected menu updates | One change updates website, POS and listings. |
Frequently asked questions
What were the big themes at the 2026 Restaurant Show?AI voice ordering, kitchen and labour automation, loyalty and guest engagement, and unified commerce platforms.
AI voice ordering, kitchen and labour automation, loyalty and guest engagement, and unified commerce platforms.
Is AI ordering right for small restaurants?Often yes, especially for busy phone lines. Start with web ordering and AI answers, then add voice if call volume is high.
Often yes, especially for busy phone lines. Start with web ordering and AI answers, then add voice if call volume is high.
What do guests want most right now?Value. Most consumers say it is their top priority, so clear bundles and fair prices matter.
Value. Most consumers say it is their top priority, so clear bundles and fair prices matter.
Show-floor tech, sized for your restaurant.
Online ordering, AI answers and loyalty on your own restaurant website.
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